IT Support & Services Specialist – Senior Level

IT Support & Services Specialist – Senior Level

About the role

Be the first line of defense in a mission-critical IT environment.

As a Senior Support & Service Consultant, you will be the go-to expert for all IT-related questions and incidents across the organization. Your responsibilities range from diagnosing and resolving hardware and software issues to supporting business-critical applications. Leveraging your strong knowledge of ITIL processes, you ensure efficient service management and contribute to operational stability. Additionally, you play a key role in promoting security awareness and helping to prevent potential security risks through proactive engagement and best practices.

Key responsibilities

• Deliver first-line support to end users via phone, email, and ticketing systems

• Diagnose and resolve hardware and software issues (desktops, laptops, printers, etc.)

• Support application issues and ensure proper resolution or timely escalation

• Apply ITIL processes to manage service requests, incidents, and changes

• Promote security awareness and compliance with IT security measures

• Document solutions and procedures to support knowledge sharing and continuous improvement

• Maintain proactive and clear communication with users, ensuring timely follow-up

• Collaborate with IT teams to resolve complex problems and optimize processes

What we’re looking for

We’re seeking an experienced and customer-focused IT professional with a solid background in helpdesk operations and a strong security mindset. Here’s what we need:

• Bachelor's degree or equivalent experience

• Minimum 5 years of experience in a helpdesk or service desk environment

• Proven knowledge and hands-on application of ITIL processes

• Familiarity with IT security principles and awareness of potential threats

• Experience supporting users with hardware, system software, and diverse business applications

• Problem-solving attitude with a strong customer service orientation

• Ability to work autonomously and collaboratively in a team

• Proficient with ITSM tools (e.g., ServiceNow, Topdesk, 4me)

• Strong command of Office 365

• Language: Dutch (native or bilingual), English and French (nice to have)

Why join us?

At VeroTech, we empower engineers to grow, innovate, and lead. Join a dynamic community where you’ll work on cutting-edge R&D projects, receive personalized career development, and thrive in a supportive, inclusive culture. Enjoy flexibility with remote work options, a competitive salary package, and additional benefits like meal vouchers, insurance, and a company car. Be part of impactful projects that shape the future of technology while maintaining a healthy work-life balance.

Ready to grow your career? Join us at VeroTech! 🚀

Ready to inspire?

Apply now and take the next step in your career.

Let’s build the future together!

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